Automatically texts or messages guests on a waitlist the instant a room or table becomes available due to a cancellation or modification. Instead of manually working through a list and placing calls, the system handles outreach instantly and first-come, first-served logic fills the slot without any staff involvement.
This means cancellations get recovered in minutes rather than hours, protecting your revenue. Guests on the waitlist also feel better looked after because they are notified without having to call in and check repeatedly.
From trigger to result, here is the flow at a glance.
Cancellation Happens
A room or table suddenly opens up
AI Picks Next
Applies first-come logic to the waitlist
Texts The Guest
Messages the waiting guest instantly to fill it
Revenue Recovered
Open slots filled in minutes, not hours
Want this built for your business?
Book a free 30-minute AI audit. We will scope exactly how to implement this in your workflow.