Sends every incoming guest a personalized message before they arrive with practical details like check-in instructions, parking, and what to expect on arrival. The messages go out automatically based on the booking date with no staff involvement, so nothing falls through the cracks even during busy periods.
You can include upsell prompts or questions about special occasions to tailor the stay in advance. Guests arrive informed and excited rather than confused, which immediately sets a positive tone for the visit.
From trigger to result, here is the flow at a glance.
Booking Confirmed
Reservation date triggers the message schedule
AI Personalizes
Tailors check-in details to this guest
Sends Pre-Arrival Note
Delivers parking, check-in, and upsell prompts
Arrives Informed
Smooth start sets a positive tone
Want this built for your business?
Book a free 30-minute AI audit. We will scope exactly how to implement this in your workflow.