Intercepts dissatisfied guests before they leave a public review by proactively asking about their experience while they are still on property or in the hours immediately after checkout. If a guest signals they were unhappy, the system routes that feedback privately to a manager who can reach out, apologize, and make it right.
Guests who feel heard are far less likely to post a negative review and often become loyal advocates after a recovery is handled well. This single workflow can meaningfully protect your average rating by catching complaints in private rather than losing them publicly.
From trigger to result, here is the flow at a glance.
Guest On Property
Stay is underway or just ended
AI Senses Unhappiness
Asks about experience and reads dissatisfaction
Routes To Manager
Sends private feedback so staff can recover
Rating Protected
Complaints handled privately, not posted publicly
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