Routes unhappy customers privately before they post publicly. After a job, customers are sent a simple satisfaction question, and anyone who signals they had an issue is routed to a private channel where a team member can make it right before they head to Google.
This acts as an early warning system for problems that might otherwise become public one-star reviews. Catching and resolving complaints internally protects your rating and gives you a chance to turn a frustrated customer into a loyal one.
From trigger to result, here is the flow at a glance.
Survey Sent
Customer gets a satisfaction question
AI Reads Signal
Detects an unhappy response
Routed Privately
Sends issue to team to fix
Rating Protected
Complaints resolved before going public
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