Routes concerns to staff privately before they go public. After each visit, patients who express dissatisfaction are directed to a private channel where a team member can address the issue directly rather than learning about the problem for the first time through a public one-star review.
This gives the practice the opportunity to resolve complaints, demonstrate care, and turn a negative experience into a repaired relationship. Public ratings stay higher because most issues get resolved before they ever become a review.
From trigger to result, here is the flow at a glance.
Visit Feedback Given
Patient shares how the visit went
AI Detects Dissatisfaction
Spots concerns before they go public
Routed To Staff
Sends the issue to a private team channel
Higher Public Ratings
Complaints resolved before becoming reviews
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